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Chat & Tour (Tradizione Turismo) is a member of the IATA and ASTA.
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Travel Assistants
The security of 24-hour attention

Most of the itineraries and other tours we plan include 24-hour concierge access to handle the unexpected, but we also offer this as a separate service.

Even if you enjoy travelling on your own, there are times when it's nice to have someone there, at your destination, to meet you, offer a few useful tips and a little assurance, and to be there if and when you need them, especially if you're travelling with young children.

That's what our Travel Assistants do. You'll meet your personal Travel Assistant at the airport and receive our Travel Package, which contains everything from restaurant suggestions to emergency numbers. She'll be able to respond to any initial questions you may have. Most importantly, your Travel Assistant will be available to you by phone during normal business hours, ready to respond to questions and concerns that come up during your stay on our island. This might be information on an out-of-the-way sight you would like to see, or just about anything that occurs during your trip. For emergencies, your Travel Assistant can be reached 24 hours a day.

In this way, your private vacation remains private, but you'll have the confidence of practical assistance.

One of our clients, who visited Sicily with her husband and young daughter, described this service best when she said it was "peace of mind." Another observed that it was the "finishing touch" to their Sicilian holiday, making independent travel in an unfamiliar place less intimidating.

Our Travel Assistant service is provided automatically with our step-by-step itinerary planning as part of of our Independent Travel service. Having a Travel Assistant is like having a personal concierge, ready to help with anything that might arise. It's just another way of making your stay in Sicily more pleasant. Naturally, nobody likes to think about what to do in an emergency while on vacation, but it's reassuring to have somebody available for such a situation.

It is also possible to arrange for a Travel Assistant during your trip to Sicily that has been organised without us. Simply contact us with your itinerary, arrival date and other details.

Contact us to begin.

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